If you wish to cancel your subscription, visit www.hellolingo.com/uk. Scroll to the bottom of the homepage and select "Log in" to access your account. In your account, select "My Subscription" and then select "Cancel subscription". This needs to be completed at least 48 hours in advance of the renewal date.
You can reactivate your cancelled subscription any time, through your account settings.
If you still need help, please submit your request here.