I get the error message ‘Biosensor already in use’

What happened?

You’ve tried to connect a new biosensor before your previous one was finished.

How do I fix it?

If you wish to start a new biosensor, remove the current one, and apply a new biosensor.  Then activate it using the app. 

If not, continue the current biosensor wear and use the correct paired smartphone.

If you are continuing to see the "Biosensor already in use" message, please contact Customer Support by clicking the chat icon in the bottom-right corner of your screen. 

ALB-CS-00028 v2.0 ©2023 Abbott. Lingo is a mark of Abbott.