The biosensor’s tiny, flexible filament isn’t fully under your skin. It might not be properly applied. Or you might have tried to start the biosensor before applying it.
How do I fix it?
If you haven’t applied the biosensor yet, please do so. Then follow the prompts to activate it.
If you’ve applied it already, it’s possible that your biosensor might not have attached properly. Try again with a new biosensor
If you keep seeing the ‘Check biosensor’ message, contact Customer Support (click on the chat icon at the bottom-right of your screen or click “Submit a Request” at the top right of your screen).
ALB-CS-00028 v2.0 ©Abbott 2023. Lingo and related brand marks are marks of the Abbott group of companies.