Can I request a refund?

If you’ve changed your mind about using Lingo, you can take advantage of our 30-day money back guarantee. This applies to your first purchase only.

To request a refund:

1. Log in to the Lingo app. Remember, your username is the email address you used to purchase Lingo.

2. Tap the More menu (bottom right of your screen). Then tap ‘Account Management’.

3. Tap ‘Return order’ and enter the required information to generate a return label.

4. Please return any unopened biosensors. Attach the return label to your envelope or box and give it to the courier. Lingo covers the cost for return shipping charges.

If you received your second delivery within the 30-day time period and would like to use the 30-day money-back guarantee, you'll need to get in touch with us. If you’re on desktop, you can select the chat icon at the bottom right of your screen. Otherwise, you can call us on 0800 066 8320, Monday to Friday 8am-9pm, Saturday to Sunday 9am-5pm. Or you can email us at lingosupport-uk@hellolingo.com.

For more info on refunds, see our Terms of Sale.

ALB-CS-00021 v1.0 ©2023 Abbott. Lingo and related brand marks are marks of the Abbott group of companies.