My shipment shows it’s been delivered, but I didn't get it. What can I do?

Double-check it hasn’t been left nearby or with a neighbour. No luck? You can track your package on your account. Here’s how:

1. Log in to the Lingo app. Remember, your username is the email address you used to purchase Lingo.

2. Tap the More menu (bottom right of your screen). Menu’. Then tap ‘Account Management’.

3. Select the ‘Orders’ tab, then select ‘View order details’ on the order you want to track. You’ll also find a tracking link in your order confirmation email.

If you still can’t find your delivery, get in touch with us. If you’re on desktop, you can select the chat icon at the bottom right of your screen. Otherwise, you can call us at 0800 066 8320, Monday to Friday 8am-9pm, Saturday to Sunday 9am-5pm. Or you can email us at lingosupport-uk@hellolingo.com.

ALB-CS-00045 v1.0  ©2023 Abbott. Lingo and related brand marks are marks of the Abbott group of companies.